IT Support

IT Support

Established for over 13 years, Certus, a Sysgroup Company, is the ideal support provider for your business. Our helpdesk monitors your systems 24x7x365 and we have some of the most experienced and highly trained individuals on hand to answer your questions and solve your problems.

High levels of system availability are only achievable with proactive systems management and high-quality responsive support operation.

At Certus we offer an integrated set of services designed to provide a total solution to your IT support requirements. Advanced diagnostic monitoring of key systems in real-time provides our support team with accurate performance information, whilst remote systems administration allows the engineers to quickly respond to an alert BEFORE a problem is encountered.

Service Level Agreements (SLA’s) ensure that you can concentrate on your core business; whilst we ensure that your IT systems are reliable and can enable your business plan.

How can we help you?

With Certus you can rest assured that the strict set of operational procedures in place will ensure that all issues raised either remotely by our Framework, or directly via our helpdesk are handled professionally and in-line with customer expectations and more importantly the SLA’s we have in place. We are here to help you and your business.

  • 24/7/365 systems monitoring
  • Dedicated support helpdesk
  • Core server application monitoring
  • Primary and secondary back-ups
  • E-mail performance monitoring
  • Internet connectivity monitoring
  • Anti virus solution monitoring
  • Firewall availability monitoring
  • Software updates and patch management
  • Licensing compliance management
  • IT asset management

Scalable, so as your business grows and changes, our service can be easily tailored to meet your changing business requirements.

Who would benefit from IT Support?

IT professionals that want to deliver business support, not fix IT problems.

  • Businesses with no internal IT resources.
  • Businesses with limited IT resources who want to focus on strategic issues rather than day to day management of support of systems.
  • Businesses that have several sites, and require support for those that have no on-site IT resources.
  • MD’s and FD’s who want to concentrate on core business issues, and expect the IT systems to be reliable.

Whatever the size of your business we can provide a fully managed IT support service.

  • As much, or as little support that can be tailored to suit your requirements
  • On-site or remote – we work with your IT team
  • Total flexibility
  • We can provide holiday cover and/ or project support
  • Our customer care team provide a comprehensive Service Desk Solution that goes beyond the technical, delivering real-time and proactive monitoring, monthly reporting, guaranteed and regular housekeeping visits from our team of highly experienced engineers and ongoing help to configure your * IT infrastructure as your business needs change and develop.

Call Certus today and let us take the pain out of your IT.